Our Fee Schedule for Psychological Services

Online Therapy Session with a Registered Psychologist

50 Minutes

Please inquire within.

(including Medicare rebate)

Online Therapy Session with a Clinical Psychologist

50 Minutes

Please inquire within.

(including Medicare rebate)

Outside Regular Consulting Hours

50 Minutes

Please inquire within.

(including Medicare rebate)


  • Intelligence testing
  • Memory testing
  • Cognitive capacity

Duration of Assessment can vary.

Please inquire within.

Letters or Report Writing

Per hour

Please inquire within.

Our Fee Schedule For Eligible NDIS Clients

Assessment and Intervention Development

– Individual behavioural assessment and positive behavioural support plan

60 Minutes


Training and Individual Intervention

– Families and support providers who implement intervention

60 Minutes


We process all fees and rebates on the same day. 

If you have a Mental Health Care Plan and a GP referral letter from this calendar year or, your private insurer covers the cost of psychological therapy, or have psychological services indicated in your NDIS funding plan, please provide us with this information before your first session. Please contact us by leaving your details at the end of this page.

  • The medicare rebate and NDIS rate indicated above is for individual telehealth therapy sessions.
  • Please be ready before your appointment time.
  • Therapy sessions are on a 50 minute basis.
  • There will be clients who are scheduled before and after your session. If you are late, this reduces the total available time you have for your session.
  • It is possible to extend your session. This is dependent on whether a cancellation has been made after your session. The extra time will be chargeable based on a pro-rated amount of time added.
  • PayPal and EFTPOS, Credit Card are acceptable forms of payment.

Refundable Deposit

In order to secure your appointment, Chat Clinic will request a deposit of 55 Australian dollars to secure your scheduled appointment time. This amount is retained during the course of your treatment and then returned once your therapy has either concluded or when you decide to no longer continue with therapy. It is solely your choice when you decide to discontinue therapy.

Kindly note that our payment processor charges a 2.08 Australian dollar fee in addition to the 55 Australian dollar deposit. This amount is non-refundable.

Cancellation Policy for Medicare and Full Fee clients

We gently remind our clients that we have a cancellation policy where if less than two (2) clear business days notice is provided to cancel or change an appointment, or where you do not attend an appointment, you will be charged a full fee for the appointment that was scheduled. The Refundable Deposit of 55 Australian dollars will be applied to the therapy session you have missed.

Subsequently, in order to reschedule a new therapy session after a missed appointment, you agree to pay the difference between the Refundable Deposit of 55 Australian dollars and the cost of your session involved and, deposit a new Refundable Deposit for your next appointment.

Cancellation Policy for NDIS clients

The NDIS Price Guide provides that NDIS Participants who notify us of a cancellation less than two (2) clear business days before a scheduled therapy appointment will be charged a cancellation fee of up to 100% of the agreed price.

The number of short notice cancellations (or no-shows) that a provider can claim in respect of a participant is not limited.

If you have a Medicare card or are registered with the private health provider, you may be eligible for a fee rebate for your therapy sessions. Please check and confirm if you are eligible for these rebates prior to your session.

For Medicare providers:

1. Visit your GP to discuss your mental health issue.

2. Based on the assessment by your GP, you will be assessed if you are eligible for funding under Medicare for psychological services.

3. Subsequently, your GP may provide a referral and provide a Mental Health Care Plan that will allow you to obtain a subsidy of up to 10 sessions for that calendar year. The rebate per session is $87.45 for a Registered Psychologist or $128.40 for a Clinical Psychologist. On your appointment day, a full payment for the session will be required. Medicare will reimburse the rebate directly to your account.

From Monday 30 March 2020, the Department of Health has issued a statement indicating that Telehealth services will be available for all Australians. Vulnerable populations will continue to be billed at a bulk billed rate.

Vulnerable means a patient at risk of COVID-19, so a person who:

  • is required to self-isolate or self-quarantine in accordance with guidance issued by the Australian Health Protection Principal Committee in relation to COVID-19; or
  • is at least 70 years old; or
  • if the person identifies as being of Aboriginal or Torres Strait Islander descent—is at least 50 years old; or
  • is pregnant; or
  • is the parent of a child aged under 12 months; or
  • is being treated for a chronic health condition; or
  • is immune compromised; or
  • meets the current national triage protocol criteria for suspected COVID-19 infection.

The continuing availability of these Telehealth items will be reviewed on an on-going basis.

All other clients are billed according to the Fee Schedule indicated above.

Important few key points you should be aware of:

  • Providers will also be able to offer audio-only services via telephone if video is not available.
  • Services can be provided through widely available video calling apps and software such as Zoom, Skype, FaceTime, Duo, GoToMeeting and others.
  • The new temporary MBS Telehealth items will allow providers to continue to deliver essential health care services to patients within their care.
  • Patients are required to consent to their services be provided by Telehealth.
  • A service may only be provided by Telehealth where it is safe and clinically appropriate to do so.
  • The temporary MBS Telehealth are for non-admitted patients

Individuals, families and emergency response personnel who cannot easily access mental health professionals in person, will be able to obtain counselling and support through video telehealth services, with Medicare rebates.

You will be able to make an appointment without a GP referral.

If you have a private health insurance provider, please check if you are eligible for a rebate or if obtaining an insurer’s rebate requires a referral from the GP or a Mental Health Care Plan. It is important to consult your private health insurance provider in advance if you require further information regarding whether you’re eligible for psychological treatments and the amounts that you can claim.

NDIS participants must meet key criteria:

  1. Being under the age of 65.
  2. Have a permanent disability – means your disability is likely to be lifelong.
  3. Having a significant disability – substantial impact on your ability to complete everyday activities.

Any information information from your doctors, healthcare professionals you work with, support groups, networks and associated individuals will be great beneficial towards determining the form of therapeutic support your require.

NDIS participants must complete a Service Agreement.

We welcome plan and self-managed participants.

Get Help Now From Our Registered Psychologists.

Click the chat icon and we will answer any of your queries about our service.

Note: If this is an emergency please contact, dial 000 immediately.