To ensure a smooth therapy session, please provide us with your Mental Health Care Plan, private insurance coverage, or NDIS funding plan that covers psychological services before your first appointment. If you require further clarification before your appointment, call us with any of the numbers at the end of this page.

Come early for your appointment!

• Please be ready before your appointment time
• Sessions are 50 minutes long, delays will reduce your session time
• If you need a longer session, you can extend your session, however will be pro-rated based on the additional time in hour blocks
• Your session can only be continued further if there is an available session time after your initial session time
• Medicare rebate and NDIS rate are applicable for individual telehealth therapy sessions
• We accept Debit and Credit Card payments

Refundable Deposit to Secure Appointment & Cancellation Policy

To secure your appointment, we require a refundable deposit of AUD 55. The AUD 55 is refunded at when you choose to end therapy. Please be aware that there is a non-refundable fee of AUD 2.08 charged by our payment processor. If you’re a Medicare or Full Fee client, please provide us with at least two clear business days’ notice to cancel or reschedule your appointment; otherwise, you’ll be charged the full fee, and your AUD 55 deposit will be applied to the missed session.

NDIS Cancellation

If you’re an NDIS client, please notify us of a cancellation at least two clear business days before your scheduled therapy appointment to avoid paying a cancellation fee of up to 100% of the agreed price, as stated in the NDIS Price Guide. Please note that there’s no limit to the number of short notice cancellations that a provider can claim in respect of a participant.

Medicare Australia card holders or individuals with private health insurance may qualify for fee rebates for therapy sessions. Check your eligibility BEFORE your session. With Medicare, your GP can assess your eligibility, provide a referral, and issue a Mental Health Care Plan specifying the number of sessions allotted to you. The Medicare rebate provided by Medicare Australia is $89.65 per 50 minute session for a Registered Psychologist or $131.65 per 50 minute session for a Clinical Psychologist.

Your Medicare Australia psychology rebate can be used for up to 10 psychologist sessions per calendar year. If there is a ‘Gap Fee’, full payment for the session is required, and Medicare will reimburse the rebate directly to your account.

A client falls under the vulnerable category if they meet any of the following criteria:

• Mandated to self-isolate or self-quarantine following the guidelines issued by the Australian Health Protection Principal Committee for COVID-19.
• Aged 70 or over.
• Aged 50 or above and identifying as Aboriginal or Torres Strait Islander.
• Pregnant.
• Parent of a child under 12 months old.
• Under treatment for a chronic health condition.
• Immune-compromised.
• Fulfilling the current national triage protocol criteria for suspected COVID-19 infection.

What are the important considerations when it comes to Telehealth services?

Take note of the following:

• Audio-only services may be offered via telephone if video is not feasible.
• Telehealth services can be provided through commonly available video calling applications and software such as Zoom, Skype, FaceTime, Duo, GoToMeeting, and other platforms.
• Clients must provide their consent for Telehealth services.
• Telehealth services are to be provided only when it is safe and clinically appropriate to do so.
• The MBS Telehealth services are applicable solely for non-admitted patients.

Video telehealth services can offer individuals, families, and emergency response personnel the convenience of obtaining counselling and support remotely, with Medicare rebates available for eligible sessions for individuals affected by bushfires. Telehealth services are particularly beneficial for those facing difficulty to access mental health professionals in person, having experienced a recent trauma due to a bushfire and feeling isolated due to location.

Yes, you can make an appointment without a GP referral. For private health insurance holders, check in advance regarding the amounts you can claim for psychological therapy. We advise you to contact your insurer in advance to obtain information on eligible therapy and treatments and, their respective claimable amounts.

To qualify for NDIS, clients must meet the following requirements:

• Be below 65 years of age
• Have a permanent disability that is likely to be lifelong
• Have a significant disability that substantially affects their daily activities

It would be helpful to provide relevant information from doctors, healthcare professionals, support groups, networks, or other individuals to determine the necessary therapeutic support. Additionally, NDIS participants must complete a Service Agreement. We welcome both plan-managed and self-managed participants.